Wednesday, November 10, 2010

Open Letter to Cybercise Members

Dear Cybercise Members,
Last night we experienced a catastrophic failure on our website portal located at

The good news? We were able to recover the website by rolling back to an older version. The site is now operational.

The bad news? Any information you added in the last several weeks to your personal profile, your favorite video programs and your personalized workout calendar is gone.

So as not to bore you with the long, painful story of how we allowed this to happen, I offer this short version. Several weeks ago, we moved our website to the Amazon Cloud to improve site performance and set the stage for the many new features we have in development. There were several mistakes made during this transition to the Cloud the biggest of which being a proper backup system was not established. Some errors occurred yesterday evening and, in an attempt to fix them, the website crashed and could not be recovered, hence the loss of your data. At this writing, we continue to explore other data recovery strategies.

You have our most sincere apologies. To attempt to make amends, we offer the following:
  • A refund on any membership fees you have paid to Cybercise this year
  • A free one-year membership starting today
  • Free Cyberbands 
To take advantage of this offer please write to me at We will confirm your information and process your request.

Please know we are working diligently to make sure this kind of thing never happens again. While it is hard to see at the moment, I recognize that the best learning often comes with the hardest bumps. I promise the lessons I learned in this situation will enable us to make Cybercise even better well into the future.

Thank you for your patience, understanding and continued support.


Joanne Frederick
Founder and CEO

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